Ready for a new challenge? We have a great opportunity for IT Service Desk Analysts to join our clients expanding global Information Services team in Guernsey and Jersey.
In this role, you'll be the first point of contact delivering exceptional technical support to our people globally for all IT systems and associated infrastructure and security.
Main duties and responsibilities:
Provide first point of contact technical support for all IT related service requests and incidents via telephone and email - this could be locally in the office or remotely, Provide first line support and assist with second line support where possible working collectively with senior members of the team and other service areas to resolve issues, eradicating the requirement to escalate issues whilst developing personal knowledge and skills, Provision and maintain the desktop suite, inclusive of software deployment and security, Deliver, administer and support mobility technologies to employees in remote locations, Administer user account creation, amendments and deletion in a wide range of IT systems and applications
In return, we can offer you a forward thinking and exciting place to work in a supportive and friendly environment where you'll be given the opportunity to grow professionally.
If you're looking to build a career within IT and have at least two years' experience in a similar role, we'd really like to hear from you!
Please note that we can only accept applications from candidates who are either local, or have lived in Jersey continuously for the last 5 years at this time.
For further information please contact Kieran Chapman on 01534 753015 or e-mail your current CV and any relevant information to kieran.chapman@ap-technical.com
AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/
