A leading Jersey law firm is seeking an exceptional customer-focused Senior IT Service Delivery Manager to drive service culture across the IT team.
This role requires an exquisite attention to detail and authentic passion for customer service. As part of the IT Management Team, and in conjunction with the Group IT Director, you'll be responsible for designing, implementing and implementing and maintaining policies, procedures and measures to deliver enviable levels of customer focus across the IT function - ultimately ensuring the customers expectations are met, and have the support they need.
We want you to take a flexible and pragmatic approach to selecting and implementing frameworks and good practice, and be relentless in your drive for continuous improvement. You will own and use the IT service management systems to measure and report on performance, trends as well as using the data for sound decision making. You will have excellent communication skills, both to influence change across the IT teams, as well as confidence to deal with any customer challenges.
You will be leading the Global Service Desk team, supported by a European Team Manager and Team Leads in Asia and the Caribbean who report directly to you, together helping ensure our customers receive consistently excellent service - ultimately solving customer problems and driving customer satisfaction.
To register your interest in this opportunity, please contact Kieran Chapman on 01534 753015 or send your current CV to kieran.chapman@ap-technical.com
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