A leading Cloud based provider of integrated digital human capital and business solutions is looking to hire a global service delivery manager for its office in Belgium.
The global service delivery manager (functional / technical focus) manages accounts globally and is responsible for ensuring the proper delivery of services. The role is to develop relationships between all business units, any internal or external stakeholders including account leadership, service delivery teams, sales and any other involved teams. The job is responsible for the customer relationships regionally and globally. They maintain functional/technical high-level knowledge of the specific areas of expertise and more specifically maintains the networking contacts to gather the necessary information to provide contractual and leadership advice regarding its application. You are accountable for client reporting tasks, billing and financial results; e2e management of all contractual service components on the contract scope, functionally and or / technically. Operating cost targets, Proactive Root Course Analysis (RCA's), SLA's, and reporting on services. Ensuring delivery of quality SLA data via the reporting tools to the clients. Responsible for part of the governance performance reviews; cSAT and cash collection; supporting security initiatives. Remediation accounts, and ongoing client governance to name a few.
To be suitable for this role you must have experience as an senior account manager, service delivery manager or relevant role relating to human resources services and solutions. Be fluent in French and Dutch, and proficient in spoken and written English. A good understanding of Belgian operations and processes and specific knowledge in the industry.
A competitive total rewards package, continuing education and training will be provided.
For further information please contact Vanessa Raine by WhatsApp on +44 7919 805696 or email your current cv to vanessa.raine@ap-executive.com
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