Our client in Guernsey is currently recruiting for a Fibre Support Lead to support the efficient installation of fibre to meet client demand and that appointment scheduling is efficient to maintain short lead times. To achieve these goals, the candidate would collaborate across teams to enable the effective delivery of fibre services and to communicate with internal colleagues and clients. The role is to serve as the link between order management and service delivery. It would be your responsibility to manage engineer schedules to maximise delivery and keep client lead times short. Communicate any changes to appointment hours or dates with customers. Maintain the installation bookings and calendar systems to make sure the resources are accurately reflected and kept up to date. Utilise the data at hand to work with the installation manager to classify installations according to size and complexity. Ensuring the proper resources are allotted and reducing the need for repeat visits. Complete weekly and monthly reporting for installation KPIs like completion rate, NPS, CSAT, engineer usage, lead time, and order ageing. Manage by collaborating with the installation and service activation teams
Recognise and abide by the license requirements and other applicable regulations. Work in accordance with the safety protocols and workplace safety standards. Comply with information security obligations and complete the necessary security awareness training in the areas of information security, data protection, financial crime, and payment card data. The successful post-holder must have a satisfactory Basic Police Disclosure due to the nature of the position.
The ideal applicant will have excellent organisational and communication abilities; thorough familiarity with the Microsoft Office program suite; a powerful influencer with the capacity to produce accurate work of high calibre. Strong interpersonal skills, a goal-focused mindset, and the motivation and desire to get things done. Powerful customer service abilities acquired from a prior consumer-facing position; demonstrate an understanding of the telecommunications sector and an interest in both current and future technology; self-motivated, capable of working independently or in a group, and displaying a constructive, pro-active, and appropriate demeanour; Natural process-oriented, systematic, and inquisitive personality.
Please send your CV to vibhuti.purohit@ap-technical.com for consideration.
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