An international bank based in Jersey requires a 2nd line desktop support analyst for day-to-day user incidents and requests.
The role will be to ensuring courteous, timely, and effective resolution of end user issues. Install, configure, maintain and support PC hardware and software for end users computing environment. Support and troubleshoot vendor and in-house developed applications, including market data and trading apps (both real-time and corporate). Ensuring incidents and requests are managed following the ITIL framework. Liaise with 3rd line support teams to ensure prompt case resolutions.
To be eligible for this role you need a minimum of 2 years providing desktop support in a trade floor or banking experience Windows Infrastructure fundamental knowledge and troubleshooting: Server, Network, Active Directory, DNS, DHCP, Windows 10 troubleshooting skills (Advanced level). Outlook client troubleshooting skills (Advanced level). MS Teams and Skype troubleshooting skills (Advanced level)
For further information please contact Kieran Chapman on 01534 753015 or e-mail your current CV and any relevant information to kieran.chapman@ap-technical.com
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