Our client is a multinational organisation seeking a technical support executive for its customer support centre in Nicosia. The role is to provide timely and accurate assistance on technical issues and take ownership/monitor resolution activities for customers’ queries by telephone or electronically.
Required skills include:
Graduate-level education or equivalent experience
Strong customer service skills
Strong communication and time-management skills
Experience of supporting clients in a technical customer support or customer service role
Technical expertise in support, development, QA or equivalent
Competence in TCP/IP, LAN/WAN technology, Windows 2000/XP workstations and internet technologies
Logical approach to problem solving
Ability to work under pressure with minimum supervision
Good team player
Fluency in Arabic and English is essential
A competitive salary plus benefits and the opportunity to work at a leading organisation are on offer.